Our Reviews

Fast friendly service!

Typical Bokman service! Right on time, in a timely manner, and to my full satisfaction!

Did an awesome job

Good

I got there early for a yearly inspection, I couldn't believe they got it done so quickly. The service department is always friendly and do the work quickly for service or anything else.

I have always had a pleasant experience and they have always done excellent work on my vehicles

John Lamberson was great to deal with. He showed me everything I needed to know about my new car. A deal was put together quickly and I feel like I got a good price.

always excellent one on one service

Service preformed as required.

I was having some service performed on my existing Nissan but we discovered the vehicle was unsafe to drive and would have to be replaced. I walked onto the showroom floor and Derek greeted me in a pleasant, non-pushy manner so we started looking at vehicles and talking. To be honest, I was just going to glance at some vehicles then drive to the Nissan dealer to look at replacements but Derek has a reassuring manner that convinced me to spend more time at Rick Bokman and have an open mind about my next lease/purchase. I've never owned a Buick or any GMC product before and was pleasantly surprised by some of the offerings. The whole process was pretty painless and enjoyable. Derek made a point of being sure I understood their process, was comfortable with the pace of the process, and that I would enjoy being a customer of Rick Bokman. So far, I've been very pleased with my new Buick Envision and have no reason to doubt my enjoyment will continue.

my was great

Excellent experience

Always get excellent service

Routine maintenance on our car,excellent service. Thank You,The Kelley,s

Rick Bokmans always provides the very best service every single time I am there. Everyone takes the times to greet you when passing by. They are all so friendly and helpful, especially Troy Brenneman and Aaron Hooper, who I dealt with directly. Troy pays great attention to details; wiping down water drops, cleaning license plates before transferring, making sure you are absolutely comfortable. Troy and Aaron make it feel like you're visiting family, but taking home a beautiful new car! I love visiting Rick Bokmans and highly recommend everyone else do the same.

As always every service department swamped with keeping people on the road but at Rick Bokman service department they understand how important it is to have a dependable staff to get things in even when they can’t. I appreciate ALL the hard working people at TEAM BOKMAN

The service provided was too notch. It was quick and easy.

Polite, helpful, efficient, worked extra hard to get relief from manufacturer

Everyone was great to work with and made the whole process smooth and enjoyable. Highly recommend!

..

We cant say enough about Troy Brenamen and Aaron Hooper, they go out of their way to meet our needs. Also service department always looks out for our best interests and always friendly and service is top notch.

Although I wasn't happy that I had to make 4 trips to get the problem resolved, the service staff was very understanding and professional. They were thorough and respectful.

Fast service

WAS GREAT

Was very easy and comfortable.

They took time to connect with and check my extended warranty. They completed the repairs on my car quickly and efficiently.

I have been dealing with Rick Bokman Inc. for more years than I can count. Awesome is the first word that comes to mind. From the office, sales and service, Rick Bokman Inc. can not be beat. They are the best and have worked very hard to maintain the best personnel in all aspects of the business to make sure the customer is completely comfortable and satisfied. Whether your buying, in for service or just to be able to stop by to say Hi. If you deal with Rick Bokman Inc., you become like family and it is a Great Feeling just to walk in the door. Keep up the great work Ladies and Gentleman!!!!

Troy was my sales person and he was honest and a great person to deal with.I have bought a new truck every 3 years or so. This was the best and easiest experience I have gone through buying a new truck and it was all because of " Troy " Thank you Troy !!!!!!!!!!

Outstanding customer service these guys are great

Good job

Fast and friendly

The guys got my truck done for me in a timely manner after the parts got to the shop. They even stayed extra so it was ready first thing in the morning the next day. Thanks to all!!!

It was an easy buying experience.

They got my truck in quickly and fixed the lighting problem in my cap and in the back of the truck.

Most of the groundwork was done before arriving to the dealership allowing for maximum efficiency of the buying process. All communication was clear and precise. Everyone at the dealership was friendly on arrival. Great buying experience.

It was a great experience and Jason was very helpful I will be back if I have to service my truck again. Thank you Tammy Howard

John Lamberson, the sales rep did an excellent job finding us a new car. The trade in value was very fair and while still get use to the vehicle, we love are new car.

it's always great when the first oil change is free ! Never had bad service there.

Outstanding

Merry Christmas

Always a pleasant visit. The staff is so accomodating especially when a loaner is needed so I can get to work. The work they do and the time they take to do it is amazing.

very good

Staff is always friendly and helpful

First time getting car serviced. Friendly staff and efficient.

Service advisors are rude.

Great service

I have been having my vehicle serviced by your dealership for at least 4 years. Never an issue or complaint. My service writer Jason always explains recommended services and answers my service requests. I have full confidence in the integrity of the Service Department.

Incredible service as always. I needed a tonneau cover added to my truck in a hurry before a trip and they worked me in to take care of it! They also took the time to demonstrate how to operate it. I always feel like they go above and beyond no matter how busy they are.

The buying experience was top notch. Derek, our salesman, was not pushy and let us think on it for a couple of weeks. Aaron, the business manager was also very help and friendly and created a trust relationship that will likely bring us back to Rick Bokman for future purchases.

You Worked me in so I Could get my oil changed before i went to Canada, Thanks

My car only goes to Rick Bokmans! The service is top notch

Second time leasing from Bokman. Very happy with my experience here.

Good people there.Enjoyable to deal with them.

So pleased with my service visit as always!

The stafff was very nice and courteous . I was in and out very quickly ! Highly recommended!

I was very appreciative that they loaned me a car after finding out the correct amount of time for the repair

Repair done completely and on time.

Bokman's makes the buying experience easy. All the staff was wonderful. Troy Brenneman, the sales rep was exceptional in explaining all features and options available on my new car. Purchasing a new vehicle now is more intense because of all the technology involved. My compliments to all the staff involved.

Fantastic experience. Everyone made the experience seamless! Always feel very comfortable at Bokman’s!

Very happy with the oil change only taking 45 minutes or less

It was a great experience! Every time I go in, I’m greeted with smiling faces and such friendly staff. Everyone is welcoming and professional, and they always make the whole process easy and stress-free. I truly look forward to seeing everyone when it’s time to have my car serviced. Thank you for always taking such good care of me!

Quick and easy

Checked everything. Happy with service.

Had exactly what I wanted and troy brenneman is the best salesman I've ever dealt with he goes above and beyond

Everything went very well, easy and fast and didn’t take as long as I thought thank you very much

Just what I expected. Quality work.

The service department at Rick Bokman GMC/Buick/Cadillac once again provided me with a flawless service experience. From the time I checked in with Jason to the time I paid my bill, I had an excellent experience. I am always impressed with how friendly the members of the Bokman team are each time I bring my GMS Sierra in for service.

Everyone at Rick Bokman in Olean is second to none. The friendly, family feel of this dealership and the service department are outstanding. You would be very hard pressed to find a more customer centered dealership ANYWHERE in the area! 10/10 every time!

Service was fine

Salesman and financing department were friendly and efficient

Very enjoyable

The staff is friendly, they know you by name. The place where you wait is very clean. The area they work on the vehicles is organized and also clean.

Always a pleasure doing business with the service center at Rick Bockmans. Sean, Todd and Jason are always efficient and pleasant. The Service Department provides me with transportation to work . Which, I truly appreciate.

The service department was professional and a pleasure with which to work.

The technicians are always very welcoming, knowledgeable, and friendly.

keep up the good work

Very good

We had a wonderful experience dealing with Troy again. We were delighted with the honesty throughout the whole process. We'll have trouble buying a vehicle anywhere else!

The experience at the dea lership was great. Everyone was friendly and answered all my wants. I have been a customer for a long time and Josh was a great help. Many people have admired this truck and ask where I bought it. I am proud to tell them. Many Grats!!

Fast

Friendly and professional staff and the service was quick. The dealership is clean and comfortable

Great customer service as usual.

After looking at a vehicle online the previous evening, Collan called the next morning to answer any questions I had. We set an appointment for after lunch. We had a test drive, sat down and talked and purchased the new Buick Envision. A pleasant and professional buying experience.

GREAT TREATMENT FROM THE WHOLE STAFF!

All is great service

Troy is an excellent salesman

I usually dred the whole auto purchasing process, but from Josh to everyone I interacted with at your dealership I was impressed. I drove 2 hours to test drive a truck and really didn't expect to be buying that day. I am 60 years old and have never purchased new, always used. Josh help me with my first NEW truck, the whole process was a positive experience. I will be back and will definitely recommend Josh and the Bokeman dealership. Thank You!

Professional, work was done in timely manner and price came in under what I was quoted -

Excellent service as always!

excellent service highly recommend

Everyone is so nice and polite. Only needed car inspection but always great service.

Needed warranty work done for engine light on, the guys found the problem quickly and replaced a brake module. Everything is great, nice job guys!! Thank you.

Clean waiting area, friendly customer service and quick service

Both of the service advisors were polite and explained about a recall for my pickup.

Everyone was great from start to finish.Kyle did a good job explaining all our options for the loan and cars. Over all a 10.

It was our time for using the service department and they were very helpful and courteous . All issues were resolved quickly and we were on our way!

work was fast and good

Our appointment was for an oil change and tire rotation. We were in and out very quickly and they even addressed an issue we were experiencing with the Sirius satellite app and resolved it for us! Coffee was available in the waiting area and everyone was so friendly and helpful. Always a great experience at this dealership which is the reason we trust them for all our vehicle needs.

On-time and courteous very professional

I don’t mind coming in for service because I am always treated respectfully and efficiently, thank you to Rick Bokman for setting the tone for great customer service.

He tried to solve my problem which actually wasn't a problem.

Excellant, per usual!

It was very good service thanks

Got me the vehicle i wanted even though it was not on their lot. Great deal and no hassles.

Very good experience

It was my first scheduled maintenance appointment and everything went smooth. Professional staff and a professional environment.

Work completed s

I needed to have recall work done on my truck, Bokmans had the part, scheduled me in about two days and they repaired it while I waited

We stopped in without notice and Derek came right out to help us. Took a test drive - loved the vehicle and made a cash deal. Everyone was helpful and moved the buying process quickly

Good

Everyone was polite, fast and efficient

Always great service at Rick Bokman's!

No issues

Won't go anywhere else. Been dealing with them for over forty years.

ok

had a pleasant experienge

The extras added to our new car were ordered and put on the new car in a very short and timely manner. Were very happy with the work and care that was done on our car.

On time and very helpful

They took my car in promptly and did the work in a timely manner.

Professional dealership I have purchased vehicles from for decades.

Good. All my questions answered. Scheduled maintenance on time. Reasonable amount of time waiting. All in all satisfied.

great deal and smooth buying process

Helpful and timely

The service staff at Bokman is second to none. When I realized at 0730 on Monday the seal for my sunroof was coming out of sunroof, they never hesitated to have me bring it immediately. They let me borrow a top quality loaner vehicle to use until the problem was resolved. They always treat me like I am their only customer and it doesn't go unnoticed. 5 star quality always.

very straight forward and professional

Pleasant

I was very happy with the service provided.

Always pleasant and efficient! I never have to worry about the time.

Went in for an oil change and tire rotation. while there they informed me of a recall on my vehicle and did it at no charge or delay.

Great

Very friendly & knowledgeable staff. I enjoyed my experience with Mike @Aaron I will be back for all my automotive needs

Very good, fixed the problem in a short time.

Troy and Aaron always treat me with respect and professionalism . I have been leasing at Bokman’s for the last 15 years and I always had a good experience .

Everyone was friendly and the service was completed timely. Thank you!

9 AM sat with "Chopper".... Driving home with new vehicle early afternoon! Love our new Encore GX!

IT WAS QUICK AND EASY, FAST TO COMPLETE

Had to wait for an hour after said appointment to get my truck in the shop

Tire change went quickly and effortlessly. Everyone I had contact with was very pleasant and appeared happy to be there

The service was excellent and employees all very professional and friendly.